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Mailing Address for Science Olympiad Orders containing payment or Purchase Order:

Science Olympiad Orders
560 supreme drive
Bensenville, IL 60106 

Fax for Orders Accompanied by a Purchase Order Only:
(630) 616-3828

Customer Service Line for Science Olympiad Orders:
(866) 312-3999

Where are the Student or Coaches Manuals?  I don’t see them in the Online Store.

The Coaches and Student Manuals have been combined into a single manual for each division - the Rules Manual for Division B (middle school) and the Rules Manual for Division C (high school).  The manuals have a price of $8 each for quantities up to 15 and a price of $5 each for quantities of 15 or more. 

I want to order Science Olympiad Medals.  Can I pay for that online in this store?

Yes, you can use a credit card to pay for medals in the online store.  Select the “Medals and Trophies” option in the store menu, then follow the instructions to fill out the form.  Calculate the payment total, then fill in the payment field and “Add to Cart.”  Please send all medal order forms via email or fax to the Science Olympiad Main Office.  See the end of FAQs for the address.

How do I get a W-9 vendor approval form for Science Olympiad?

W-9 form can be downloaded here or send a request by email, phone or fax to the Science Olympiad Customer Service contacts below.  A completed W-9 will be sent to your organization within 24 hours.

Can I order online and send a check or Purchase Order?

If paying by check or Purchase Order, you will need to fill out the Online Order Form and send the completed form along with your payment or PO to the contact address listed.

What are your Customer Service line hours? 

The hours are 9:00 am to 5:00 pm Central Standard Time at (866) 312-3999.

What is the mailing address for orders?  Can I still send orders to the old mailing address?

The mailing address for orders for the Science Olympiad Store has changed.  Please do not send orders to the Science Olympiad office address in Oakbrook Terrace.  Use the contact address at the top of the FAQs!

Why can’t I choose shipping options when I print out the order form?

Shipping options are only available by ordering online -- one day, two day or ground.  Printed order forms will automatically carry a 15% shipping and handling fee.  To choose your options, or if you need your order quickly, we recommend that you order online with a credit card. 

Can I order over the phone?

No, phone orders cannot be taken.  You will need to place your order online with a personal or school credit card number, or send a paper form with payment via check or Purchase Order. 

How can I track my order status?

After you submit an online order, you will receive a confirmation email listing the shipping choice you selected (one day, two day or ground).  If you feel you have not received your package within the correct time frame (don’t forget to account for holidays and weekends), please call the Customer Service line at (866) 312-3999.

What happens if the item I want is backordered?  Will I receive a partial shipment?

If your order contains a backordered or out-of-stock item, your entire order will be held until that item comes in, and your entire order will be shipped in full to reduce additional shipping charges. 

Can I return items I don’t like?

Yes, all Science Olympiad Store items are 100% guaranteed.  Science Olympiad will replace any broken or malfunctioning items and pay for the shipping.  there is a 30 day time period to return items. 

Can I make copies of the Science Olympiad manuals?

No, manuals may not be copied, although registered Science Olympiad teams may copy pages of rules to share with staff and students.  See the interior page of the manual for copyright information.

 I would like to fax my order form to Science Olympiad and send my check along later.  Can I do that? 

Not without a Purchase Order! All fax orders to (630) 616-3828 must include the Science Olympiad order form found on this site and a Purchase Order.  Mailed forms must contain the Science Olympiad order form and a check or money order.  Please do not send cash!

Mailing address for medal and trophy orders and payment only:

Science Olympiad, Two Trans Am Plaza Drive, Suite 415, Oakbrook Terrace, IL 60181

Phone (630) 792-1251
Fax      (630) 792-1287
Email: gjputz@soinc.org

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